Terms of use

1. About these terms

Doriva is software for accountancy practices, provided by Doriva Ltd (company number 17390221, registered office 45 Carlton Road, Erith DA8 1DR) — "we" in these terms. A practice uses Doriva under its own agreement with us. These terms apply to everyone who uses Doriva: the practice's staff, its clients with access to the client portal, and anyone using a link the practice sends (to upload documents, sign a document, connect a bank account or check their identity). By using Doriva you agree to them. Our privacy policy explains how personal information is handled.

2. Your access

• Access is by invitation from the practice. Keep your sign-in details to yourself and don't share your account.
• Practice staff should protect their sign-in with two-step verification.
• If you think someone else has used your account, tell the practice or email privacy@doriva.co.uk straight away.
• We may suspend access to protect the service or the people whose information it holds.

3. Using Doriva properly

You must not:

• use Doriva for anything unlawful or fraudulent, or upload information you have no right to share;
• try to see information you have not been given access to, or get round any security measure;
• test Doriva's security without our written permission (to tell us about a problem, see report a security issue);
• upload anything harmful, such as malware;
• copy, resell or reverse-engineer the software, except as the law allows;
• access it in bulk by automated means, or in a way that could harm its working for others.

4. Practices

• Doriva prepares; people decide. Nothing is sent to HMRC, Companies House or anyone else until a member of the practice's staff has approved it, and the practice stays responsible for its professional work and for what it submits, including checking anything Doriva proposes, AI proposals among them.
• The practice must have its clients' authority for what it does for them, such as HMRC agent authorisation and a company's Companies House authentication code.
• The practice is the controller of its clients' personal information and must meet data protection law for it.

5. Clients of a practice

• Your accountant decides what you see in the portal and remains responsible for their advice and work.
• Documents and information you provide go to your practice. Please make sure they are complete and accurate.
• An approval or electronic signature you give in Doriva is your instruction to your practice, as if you had signed on paper.

6. HMRC, Companies House, banks and other services

• Doriva connects to services we don't run: HMRC, Companies House, Nest, banks (through an authorised open banking provider) and identity-check and email providers. Their availability, rules and decisions are theirs.
• The practice signs in to HMRC on HMRC's own page; Doriva never sees the HMRC password.
• As the law requires, Doriva sends HMRC information about the device and connection used with each submission (see the privacy policy).
• A bank connection only reads transactions and balances; it can't make payments. You can withdraw it at any time, at your bank or by asking your practice.

7. Availability and changes

We aim to keep Doriva available at all times, but it may sometimes be unavailable, for example for maintenance or because of a problem outside our control. We improve Doriva over time and may change how it works; we will tell practices in advance about changes that affect them significantly.

8. Information and ownership

• A practice's records belong to the practice (and what is about its clients, to them as the law provides). We use them only to provide Doriva. A practice can export everything at any time.
• The software, its design and its content belong to Doriva Ltd or its licensors. You may use it only while you have access and only for the practice's work.

9. Liability

• For a practice, the liability terms in its agreement with us apply in place of this section.
• We are not responsible for loss caused by using Doriva against these terms, by incomplete or incorrect information given to it, by a service we don't run (section 6), or by professional decisions made with it.
• Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law doesn't allow to be limited. If you use Doriva as a consumer, these terms don't affect your legal rights.

10. Ending access

Your access ends when the practice removes it or the practice's agreement with us ends. We may suspend or end access that breaks these terms.

11. Law

These terms are governed by the law of England and Wales, and its courts deal with any dispute; if you live in Scotland or Northern Ireland, you may also bring proceedings there.

12. Contact

Email privacy@doriva.co.uk, or write to Doriva Ltd, 45 Carlton Road, Erith DA8 1DR.